Politik for refundering og returnerede varer

# Return policy

As a consumer and company, you always have a 14 day right of withdrawal with us. These are more generous conditions than those prescribed in the Consumer Contracts Act. The deadline applies from the day you receive the item. If you have ordered several different products in the same order which are delivered individually, the deadline runs from the day you receive the last product. In the case of framework agreements with regular delivery of products over a certain period, the right of withdrawal expires 14 days after the day you received the first item.

You do not have to state a specific reason for the return, but if the product has been used in addition to what can be considered reasonable in terms of checking the product’s functionality, there will be an impairment. This impairment is deducted from the amount repaid to you as a customer.

Undoing part of the purchase

If you have purchased several products from us, you have the option of returning one or more products, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.

We recommend that you follow the steps below to simplify the return process:

Return within 14 days.

Put the product back in the original packaging including all accessories.
Use a return form that we provide and tick if you want a new product or your money back and remember to put it in the package when it is filled out. A properly completed return form send it via our e-mail address info@tek-tools.dk simplifies handling and makes the return process much faster.

Once we have received your returned item, we will make a refund of the purchase price within 30 days. We refund the amount that you as a customer have paid for the item (however, an installment corresponding to the impairment may be deducted). We will also refund the shipping costs if the entire order is returned.

The refund is made via the same payment method as in the case of purchase. If for any reason we are unable to refund via the original payment method, please contact us with your account information.

We may withhold payment until we have received the product unless you provide proof of return.

NOTE! We do not accept packages sent by post, cash on delivery or by registered mail.

Exceptions to the right of withdrawal:

– The right of withdrawal does not apply to a service that has been started with the consumer’s consent during the return period.

– The right of withdrawal does not apply to the package has been broken.

– The right of withdrawal does not apply to special orders.

# Refund

The refund will be made via bank transfer only within 30 working days to the same bank account from where initially was made the payment.

# Complain or defect items

TEK+ Electronic ApS via our website www.tek-tools.dk provides a 24 months guaranty to all our products, right of complaint in accordance with the Danish Sale of Goods Act, on production defects that are found during the normal use of the product.

The right of complaint does not cover defects, damage or wear and tear, directly or indirectly caused as a result of incorrect operation, poor maintenance, violence or unauthorized interventions.

Complaints about errors and defects must be sende it om writing using our email address info@tek-tools.dk within a reasonable time after the error or defect has been discovered or should have been discovered.

In connection with complaint cases, www.tek-tools.dk return costs to a reasonable extend.

Return items, It si important that you send in advance an email to info@tek-tools.dk with item information, your name, telefon number, invoice number and what is wrong with the item. And only after you get a confirmation the items will be send via post or private delivery companies to our company adresse.
Items returned with a complaint will be replaced by a new delivery within 14 working days of receipt.

If there is no replacement item, the amount paid will be credited within 30 days on the same bank account from where initially payment was made it.

The defective item is sent to:

TEK+ Electronic ApS

Kløvervej 66
9900 Frederikshavn , Denmark